Refund policy
Return & Refund Policy
Last Updated: 2026
At HubDocky, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to offer a simple and hassle-free return process.
30-Day Return Window
Customers may request a return within 30 days after receiving their order.
Free Returns
We proudly offer free returns worldwide for eligible products.
Eligible Returns
Products must:
- Be returned within 30 days
- Be unused or gently used
- Include original packaging whenever possible
- Not be intentionally damaged
Non-Returnable Items
Returns may not be accepted for:
- Customized products
- Items intentionally damaged after delivery
- Products missing essential components due to customer misuse
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Order Number
- Description of the issue
- Clear photos of the product
We'll arrange a replacement or full refund at no additional cost.
Refund Process
Once your returned item has been inspected and approved:
- Refunds are processed to the original payment method.
- Processing time is typically 5–10 business days depending on your payment provider.
Exchanges
If you'd like a different product, simply contact our support team and we'll gladly assist.